Terms & Conditions

The Terms and Conditions detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘Simply Good Nutrition LLC (hereafter also referred to as ‘SimplyGood, ‘We’ or the ‘Website’), belonging to the company Simply Good Nutrition LLC with VAT no BG205778046.

1. Terms

By accessing this web site, you are agreeing to be bound by our Website's Terms and Conditions, applicable laws and regulations and our compliance. If you disagree with any of the stated terms and conditions, you are prohibited from using or accessing this site. The materials contained in this site are secured by relevant copyright and trade mark law.

2. Access to the Website

We can't guarantee that the Website will not have downtime for any reason.

We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.

Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with SimplyGood by entering your email and choosing a secure password.

We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using SimplyGood in person.

If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.

It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms and Conditions.

We manage your personal data according to our Privacy Policy.

3. Product Information

SimplyGood takes great care when putting product information, descriptions and images online but will not be held responsible for any mistakes or omissions to any information given.

4. Prices

The prices indicated on SimplyGood are shown in Euro (€) and do not include delivery.

The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. 

We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error, etc.), your order will be canceled and the payment refunded to you, even if it has been initially validated.

5. Availability

We will always endeavor to fulfill your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment.

If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order.

If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement and then wish to return it to us in the conditions outlined under the Right of Return, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.

6. Delivery

Your order will be delivered to the address you indicated when your order was placed. The products bought on SimplyGood can be delivered in all countries in Europe but different shipping fees may apply for each country.

SimplyGood does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God.

In the case of merchandise shipped by the seller to the buyer, this risk is transferred to the buyer when the merchandise is delivered to the carrier or to the person or organization that is otherwise selected to transport the consignment.

In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

7. Right of Return

SimplyGood allows you 30 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice and a completed and signed returns coupon.

We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods.

Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete condition.

Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.

8. Privacy and protection of personal data

The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order.

By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present Terms and Conditions.

You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You can at any time make a request to SimplyGood to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.

Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.

9. Intellectual ownership

All the content on the SimplyGood website (illustrations, texts, names, brand names, images and videos) is the property of SimplyGood. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by SimplyGood.

All information, content and files are protected by International law concerning intellectual ownership and copyright. SimplyGood cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to.

All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.

SimplyGood will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.

10. Waiver and Severability

Any failure of SimplyGood to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision.

The Terms and Conditions constitutes the entire agreement between you and SimplyGood, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms and Conditions). If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms and Conditions will continue in full force and effect.

11. Feedback and Comments

Any opinions left on the Website by SimplyGood customers are screened and moderated by SimplyGood. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), SimplyGood reserves the right to refuse or modify it.

12. Site Terms and Conditions Modifications

SimplyGood may update these Terms and Conditions for its website whenever without notification. By utilizing this site you are consenting to be bound by the then current form of these Terms and Conditions.

It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. By utilizing this site you are consenting to be bound by the then current form of these Terms and Conditions.